Archive for September, 2005

Klimek and Sterny in Germany

Posted Wednesday, September 28th, 2005 at 12:01 pm
Germany_20050925_0102

Co-worker Joe Klimek and former co-worker Chris Sternhagen went to Germany for October fest. Joe took some great photos that remind me of how much fun that country can be. Welcome back Joe.

Haney’s Wedding

Posted Monday, September 26th, 2005 at 12:05 pm
CIMG0568

Here’s a photo of me and several current and former Lambda Chi Alpha staff members at Pat Haney’s wedding (not pictured) in Edmonton, Canada. The weekend featured drinks, a card tournament (MP4 | Flash), a wedding, a reception, and a homeless guy climbing up the hotel balcony for a cigar.

Pictured are: Jason Pearce, Eric Richards, Josh Lobs, Rob Walker, and Ryan Haney.

NWA’s Barriers to Service

Posted Friday, September 23rd, 2005 at 7:20 pm
NWA's Barriers to Service

Beside the most obvious barrier of me watching the ramp pull away from the plane I wanted to board, Northwest Airlines sure made it difficult for me to receive customer service.

I missed my connecting flight due to no fault of my own. The IND airport monitors even showed my flight was departing on time – 25 minutes after the stated departure.

When I arrived to MSP, I hoofed it from G terminal to gate C11. I worked up a sweat, only to see the ramp pull away.

Once I caught my breath, I asked the attendant to upgrade me to first class or book me on an earlier flight on another airline – requests I’ve had honored under similar circimstances.

Her response was contact www.nwa.com and they will help me.

Really? Your website will respond to my complaint in a timely manner and issue me a new boarding pass? This I’ve got to see.

Calling her bluff, I whipped out my Treo 650, pulled up nwa.com, and asked her where I need to click.

She didn’t expect that. One hour and four people later, I settled for 2,000 miles.

NiUG Conference Bethesda

Posted Thursday, September 22nd, 2005 at 8:56 am

JB and I attended the NiUG conference in Bethesda, Maryland earlier this week. NiUG is a users group for iMIS, the CMS and CRM tool Lambda Chi Alpha recently adopted.

Conference Photo Pool

more photos from conference

The conference was great. JB had the chance to meet other iMIS developers and learn some of their tricks, while I learned about Crystal Reports and upcoming .NET solutions. Being my second NiUG conference, there were many familiar faces.

Left Sunroof Open

Posted Sunday, September 18th, 2005 at 11:05 am
Left Sunroof Open

On Tuesday, I mistakenly left my sunroof open. Before I could do anything about it, my parked car was soaked. Five days later, it still smells like a wet dog.